LIMA — At Lima Memorial Health System, there are two things anyone going to the hospital will hear about if he or she is in there long enough: dedication to patient care and a family-friendly environment.
The hospital was formed in 1899 as the Lima City Hospital by area residents and grew into a large, 1,500-employee, 25-facility health care system in a 10-county service area, making it the second-largest employer in Allen County. There is a cancer institute, family birth center and heart and vascular institute, among its many specialty centers within.
Lima Memorial is just as big into prevention as it is in treatment. Preventing someone from becoming sick through education or changes in lifestyle are the focus of many health fairs, clinics, classes, community wellness days and other endeavors the hospital participates in annually.
Lima Memorial continues to look for ways to improve last year and into this year. There’s always something being added, whether it’s new construction, new technology or even ways that people experience more, such as educational opportunities that give staff the latest in training and cutting-edge information, all aimed at better serving patients.
In recent years, Lima Memorial completed a $30 million expanding project that included renovating the patient tower to offer private patient suites and added the Timmermeister Family Surgery Center, adding 24,000 square feet of space and six new state-of-the-art, fully equipped surgical suites.
Lima Memorial Health System President and CEO Michael Swick tells people in a publication they are not just a number at Lima Memorial or a condition or diagnosis.
“You are our patient,” he said.
The hospital’s mission is to improve the quality of life in the communities beyond the hospital walls.
One initiative that is ongoing at Lima Memorial, worked on a lot last year and continuing well beyond 2014, is hospital officials must work on changes due to the Affordable Care Act. The staff is dedicated to understanding the changes and helping patients and their families make sense of it and how it affects people, business and the health care industry in general.
St. Rita’s Medical Center
LIMA – Ask people about the biggest change in the health care industry, and something to do with insurance comes out of their mouths.
Ask the president and chief executive officer of St. Rita’s Health Partners, and Bob Baxter will talk about a large-scale transformation that may not be highly visible to patients with a causal eye, but the plan is to have it affect them tremendously in the future.
A lot of that began in 2013 when St. Rita’s, the largest employer in Allen County, began laying the foundation with ways to improve on patient service. While the hospital has made patient care a top priority for years, the approach was more volume-based, rather than value-based, Baxter said.
The past approach in the health care industry was an incentive to provide more services, but that didn’t always mean providing the most valuable services to reach the best outcome for patients, he said.
St. Rita’s really began looking at ways to improve that, with a lot centered on prevention, even thought that concept would mean fewer patients for the hospital.
That meant changing the model of care, such as big investments in ambulatory care centers and streamlining operations, he said.
St. Rita’s also tackled new ideas, such as the never-tried-before concept of its bedside charts initiative, giving patients in a pilot program a computer they could use to monitor their care, lab results, order food, watch a movie or research information on their healthcare, Baxter said.
“We actually have the chance to shape how that works for the entire country,” he said.
Now, in early 2014, after the foundation has been laid, St. Rita’s continues to build on that all aimed at a healthier community, he said.
That means looking at ways to improve quality measures in doctor offices, for example, how well a patient’s diabetes or blood pressure is controlled. If that can be done, Baxter said, the patient may avoid the need for the hospital.
“It does a great job of keeping them out of a hospital,” he said.
While the model of care to get to a better result is changing and may not be something every patient sees, it’s something they will experience.
“I think the really interesting thing is what doesn’t change, and that is our focus on providing exceptional quality of patient care when they come in the door,” Baxter said.