LIMA — CenturyLink provides more than the lines for Internet and telephone now. It offers the services to help business customers use them.
CenturyLink Managed Office, a fully managed IT services solution for small and medium-sized businesses, simplifies and bundles core IT functions, IP network and business applications to improve value and reduce the total cost of ownership for technology.
Market Development Manager Joanette Romero said Managed Office is a user-friendly, fully managed IT services and communications network bundle for small and medium-sized business customers that features a game-changing level of customer care typically reserved for large enterprise business customers.
“Managed Office is CenturyLink’s solution for customers who are frustrated managing disparate networks, keeping up with new technologies, allocating IT staff, reconciling multiple bills, making never-ending investments in IT infrastructure and failing to resolve issues via the traditional call center support model,” said Shirish Lal, senior vice president of marketing, CenturyLink.
“Our research convinces us that no competitor is offering small businesses a thorough managed services solution with high-touch customer service at such an affordable and flexible price.”
Leveraging network, Hosted voice over IP and cloud capabilities, Managed Office is CenturyLink’s first managed services offering geared toward small and medium-sized businesses combining and supporting several features.
The Managed Office environment is anchored by a single, converged IP network for Internet, data transport and Hosted Voice over IP service backed by service-level agreements. Network connectivity is delivered via business-grade Ethernet or other connectivity options available at the customer’s choice of speeds.
CenturyLink provides and maintains hardware, including feature-rich IP phones, routers, switches and Wi-Fi access points for its customers.
Reliable cloud-based business applications free IT support from expensive and time-consuming software and server maintenance, creating opportunities to focus on other revenue-driving priorities. Managed Office includes email and calendar software, collaboration software and data backup services. Software upgrades are included, and the suite of cloud-based business applications available with Managed Office will continue to be expanded in the future.
Each customer is given advanced security features and assigned help for installation and training. Trained specialists are available 24 hours a day for assistance.
Managed Office offers a monthly price-per-employee option that helps make it easier to predict costs, adjust to seasonal needs or accommodate growth, Romero said.
“Small businesses face very different challenges from larger businesses, Romero said.